This English version is provided for convenience. In case of any conflict, the Korean version prevails.
This policy explains cancellations and refunds for Scaler's paid services. Who handles your refund depends on how you paid. Until paid plans open, we offer a free trial only; the free trial involves no payment, so nothing is charged.
At a glance
| Situation | Outcome |
|---|---|
| Refund requested within 30 days of your first payment | Full refund |
| Monthly subscription canceled after 30 days | Billing stops from the next billing date. You keep access for the month already paid |
| Annual subscription canceled after 30 days | We deduct the months used at the monthly list price and refund the rest |
| You couldn't use the Service for reasons on our side | Refund or extension for the time you couldn't use it |
Article 1 (Handling by Payment Method)
| Payment method | Seller | How to request a refund |
|---|---|---|
| Domestic payment (KRW) | HyperReality Co., Ltd. | ben@hyperreality.gg or the Service's billing settings |
| International payment | Paddle.com (Merchant of Record) | The link in your receipt email or paddle.net. Requests sent to us are also processed through Paddle |
Article 2 (Withdrawal — 30-Day Full Refund)
- If you request a refund within 30 days of your first payment, we refund the full amount regardless of usage. If the same customer repeatedly requests this full refund for the same service, Article 3 applies from the second request onward.
- For a renewal payment, if you request a refund within 7 days of the renewal date, we refund the full renewal amount (including annual subscriptions).
Article 3 (Cancellation)
- You can cancel at any time from the billing settings.
- Monthly subscriptions: after cancellation, you are not charged from the next billing date and can keep using the Service until the end of the period already paid. The remaining period is not refunded.
- Annual subscriptions: on cancellation, we refund as follows.
- Refund = amount paid − (months used × monthly list price)
- Example (amounts for illustration only): you cancel after 4 months on an annual plan of KRW 120,000 (monthly list price KRW 12,000) → 120,000 − 4 × 12,000 = KRW 72,000 refunded
- Any partial month counts as a full month. If the result is zero or less, no refund is due.
Article 4 (Usage-Based Products)
Not applicable. We currently do not sell pay-as-you-go products (such as AI credits). If we introduce them, the rule of refunding only the unused portion will be shown in this policy and on the checkout screen.
Article 5 (Refunds Due to the Company)
- If you are unable to use the Service for 24 consecutive hours or more, or 72 cumulative hours or more in a month, due to causes attributable to the Company, we will refund the fees for the period you couldn't use the Service or extend your subscription accordingly.
- If the Company discontinues the Service, we refund the fees for the remaining period on a pro-rata daily basis.
- This Article does not apply if the Company terminates the agreement because of the member's violation of the Terms. In that case, fees for the remaining period are settled under Article 3.
Article 6 (Refund Method and Timing)
- Refunds are returned to the original payment method. If the payment cannot be canceled, we transfer the amount to a bank account designated by the member.
- The Company issues the refund (payment cancellation request) within 3 business days of the refund decision. Depending on the card issuer or payment provider, it may take a few more days to appear.
- The timing and method of refunds for international payments follow Paddle's policies.
Article 7 (Contact)
- ben@hyperreality.gg
- HyperReality Co., Ltd. · 0507-0178-7546 · 2F M874, 6-1 Gukhoe-daero 36-gil, Yeongdeungpo-gu, Seoul, Republic of Korea
Addendum
This Refund Policy takes effect on 2026-10-12.