利用規約

This English version is provided for convenience. In case of any conflict, the Korean version prevails.

Summary

Article 1 (Purpose)

These Terms set out the rights, obligations and responsibilities of HyperReality Co., Ltd. (the "Company") and its members regarding the use of Scaler (the "Service") provided by the Company.

Article 2 (Definitions)

1. "Member" means a person who has agreed to these Terms and created a Service account.
2. "Team" means a shared workspace within the Service used by members, and "Customer" means an individual or business that creates and uses a Team.
3. "Customer Data" means all materials that a Customer and its members upload to the Service or import from external services through integrations.
4. "Paid Services" means plans and add-on features that require payment.
5. "AI Features" means features that produce output using generative artificial intelligence.
6. "Access Token" means an authentication credential issued by a member to access the Service via API, MCP or similar means.

Article 3 (Posting and Amendment of These Terms)

1. The Company posts these Terms on a page linked from the bottom of the Service's main screen.
2. The Company may amend these Terms to the extent that doing so does not violate applicable laws.
3. When these Terms are amended, the Company will announce the effective date and the reason for the amendment on the Service starting 7 days before the effective date. Changes unfavorable to members will be announced starting 30 days before the effective date and individually notified by email.
4. A member who does not agree to the amended Terms may terminate the service agreement before the effective date. If the Company, when giving notice under Paragraph 3, clearly stated that "failure to express refusal by the effective date will be deemed consent," and the member does not express refusal, the member is deemed to have agreed to the amended Terms.
5. Previous versions of these Terms are available under "Previous versions" at the bottom of this page.

Article 4 (Formation of the Service Agreement)

1. The service agreement is formed when an applicant reviews these Terms and the Privacy Policy, applies by signing in with a Google account, and the Company accepts the application.
2. Persons under the age of 14 may not sign up.
3. The Company may decline an application, or terminate the agreement afterwards, if the applicant has used another person's information or has previously had their use terminated for violating these Terms.
4. A member who signs up on behalf of a business represents and warrants that they are authorized to agree to these Terms on behalf of that business.

Article 5 (Management of Accounts and Access Tokens)

1. Members must keep their accounts and Access Tokens from being used by others.
2. If an Access Token is leaked or suspected to be leaked, the member must revoke it immediately and notify the Company.
3. The Company may revoke an Access Token suspected of being leaked or abused without prior notice for security reasons, and will notify the member without delay after revocation.
4. Any action taken by an external tool (such as an AI client) connected with an Access Token is deemed an action of the member who issued that token.

Article 6 (Provision and Changes of the Service)

1. The Company strives to provide the Service 24 hours a day, 365 days a year, but does not guarantee uninterrupted service.
2. Scheduled maintenance will be announced 7 days in advance. Emergency incident response or security measures may be announced afterwards.
3. If the Company changes or removes a material feature of the Service in a way that is unfavorable to paid members, it will give 30 days' notice and refund the fees for the remaining period to members who cancel for that reason.
4. If the Company decides to discontinue the Service, it will give 90 days' notice and allow Customers to download their Customer Data.

Article 7 (Paid Services and Payment)

1. The details and fees of Paid Services are posted on the Service's pricing page.
2. Domestic payments (Korea): The Company is the seller. Payments are processed by a payment service provider engaged by the Company, and the Company issues tax invoices and receipts.
3. International payments: International payments are processed by our online reseller Paddle.com, which is the Merchant of Record for all international orders. Paddle's buyer terms also apply to international payments, and Paddle handles receipts and taxes. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.
4. Subscriptions renew automatically for the same billing cycle (monthly or annual) until the member cancels, and are charged to the registered payment method on the renewal date. The checkout screen shows the amount, billing cycle, next billing date and how to cancel.
5. When a free trial converts to a paid plan or a recurring charge increases, the Company will notify the member of the date, amount, payment method and cancellation method at least 30 days before the change and obtain the member's separate consent. Without consent, no automatic conversion or increase takes place.
6. Members can cancel from the Service's billing settings through a procedure as simple as signing up.
7. Refunds are governed by the separate Refund Policy.

Article 8 (Customer Data)

1. Customers own their Customer Data.
2. The Company processes Customer Data only to provide the Service, respond to incidents, maintain security and comply with laws.
3. Customers must have lawful authority to collect and use their Customer Data, and are responsible for any third-party disputes arising from Customer Data, except where caused by the Company's intent or negligence.
4. When the service agreement ends, the Company makes Customer Data available for download for 30 days and then destroys it.
5. The scope and conditions under which the Company processes personal information on a Customer's behalf are governed by the Privacy Policy and a data processing agreement (concluded upon request).

Article 9 (AI Features)

1. The Service's feature for drafting support replies uses generative artificial intelligence. AI drafts are labeled in the Service as AI-generated. Whether to disclose the use of AI in replies sent to end customers is up to the Customer.
2. AI output may be inaccurate or incomplete. Members must review AI drafts before sending them to end customers, and the Company does not guarantee the accuracy of the output. By default, an AI draft reaches an end customer only after an agent clicks Send.
3. If a Team turns on "Let AI tools send directly" in its settings, replies written by AI tools connected with an Access Token are sent to end customers without review. A Team that enables this setting is responsible for replies sent that way.
4. Rights to the output belong to the member to the extent held by the Company.
5. Members must not provide input that infringes the rights of others or violates laws or the AI provider's usage policies.
6. When a member connects their own AI tool or provider account, that provider's terms and fees also apply.

Article 10 (Support Channels and External Service Integrations)

1. Customers can connect their own KakaoTalk channel chatbot (Kakao i Open Builder), forwarding from their own email address (such as support@), and web inquiry forms to the Service's inbox. These channels operate under the Customer's agreements with the respective providers (Kakao, Google, etc.), and the Customer must comply with those providers' policies.
2. Customers must have a lawful basis for processing the personal information of their own customers (data subjects) that arrives through support channels, and must disclose the Company as a processor in their own privacy policy. The Company processes such information as a processor acting on the Customer's instructions.
3. When a member integrates an external service (such as a webhook endpoint, Discord or an AI client), Customer Data is sent to that service to the extent instructed by the member. Processing after transmission is governed by that external service's terms.
4. To send reply emails under a Customer's own domain, the Customer must have sending authority for that domain. Replies to conversations received through a KakaoTalk channel are delivered via a customer conversation page (link), not through KakaoTalk.
5. Integration features may be limited by outages or policy changes of external services.

Article 11 (Prohibited Conduct)

Members must not:

1. Violate laws or infringe the rights of others (intellectual property, personal information, reputation, etc.)
2. Send spam, conduct phishing or fraud, or distribute malware
3. Circumvent or probe the security of the Service, or attempt to access other Teams' data
4. Scrape the Service in bulk by automated means without the Company's permission, or burden the Service with excessive requests
5. Copy or resell the Service, or reverse-engineer it to build a competing service
6. Use AI Features to create content that deceives or harms others, such as deepfakes
7. Use the reply feature to send advertising the recipient did not request, or register another person's company information or documents without authorization

Article 12 (Restriction of Use)

1. If a member violates Article 11, the Company may take action in the following order: warning, feature restriction, temporary suspension, and termination of the agreement.
2. If there is a risk of immediate harm to other members or the Service, the Company will suspend first and notify afterwards.
3. Members may object to any action, and the Company will lift the action without delay if the objection is justified.

Article 13 (Intellectual Property)

1. Rights to the Service and its software, design and trademarks belong to the Company.
2. The Company grants members a non-exclusive right to use the Service in accordance with these Terms.
3. The Company may freely use feedback and suggestions sent by members to improve the Service.

Article 14 (Termination)

1. Members may withdraw at any time. Leaving a Team can be done directly in the Service, and account deletion and Team deletion are processed without delay upon request to ben@hyperreality.gg. The last admin of a Team may withdraw after transferring or deleting the Team.
2. If a member withdraws while using Paid Services, the matter is handled under the Refund Policy.

Article 15 (Limitation of Liability)

1. The Company is not liable for damages caused by natural disasters, causes attributable to the member, or outages of external services beyond the Company's control. However, where the Company's intent or negligence is also involved, the Company is liable to that extent.
2. Unless caused by the Company's intent or gross negligence, the Company's liability for damages to a Customer in connection with these Terms is limited to the total fees paid by the Customer to the Company during the 12 months immediately preceding the occurrence of the damage.
3. If a member causes damage to the Company by violating these Terms, the member must compensate the Company.

Article 16 (Notices)

The Company sends notices to the member's account email or via announcements in the Service. Notices to all members may be made by posting in the Service for at least 7 days.

Article 17 (Governing Law and Jurisdiction)

1. These Terms are governed by the laws of the Republic of Korea.
2. Disputes shall be resolved by the court of competent jurisdiction under the Civil Procedure Act. If the member is a consumer, the member may also file suit in the court having jurisdiction over the member's address.

Business Information

• Company name: HyperReality Co., Ltd. (주식회사 하이퍼리얼리티) · CEO: Juyoung Kang
• Business Registration No.: 779-81-03359 · Mail-order Business Report No.: 2025-서울영등포-1006
• Address: 2F M874, 6-1 Gukhoe-daero 36-gil, Yeongdeungpo-gu, Seoul, Republic of Korea
• Contact: ben@hyperreality.gg · 0507-0178-7546

Addendum

1. These Terms take effect on 2026-10-16.
2. This revision aligns the refund wording in the summary with the 2026-10-16 Refund Policy (a full refund for every payment within 30 days). It is favorable to members, and no Paid Services had been sold when it was made, so no member is adversely affected, and it takes effect without the advance notice period in Article 3(3).